Senior Servicing Compliance Manager – Residential Mortgage Portfolio
On-sitePhoenix, Arizona, United States
Job Summary
Develop and oversee the Company's mortgage servicing regulatory compliance program, ensuring full adherence to federal and state servicing regulations and internal governance standards. Lead vendor relationship management for external Servicing QC vendors, including overseeing compliance reviews, managing test plans, and following up on actionable items to ensure timely resolution. Assess sub-servicer compliance with statutes such as RESPA, ECOA, TCPA, and FDCPA, while evaluating servicer performance through scorecards and trend analysis. Create and maintain departmental risks and controls, prepare monthly reports for management, and identify opportunities for process improvement through audit findings. Requires 9+ years in regulatory compliance or risk management, a bachelor's degree, and leadership experience. Occasional travel required.
Required Qualifications
- 9+ years of related experience in Regulatory Compliance, Risk Management, Internal Audit or similar field
- Bachelor's degree in related field
- Previous leadership experience
- Advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services
- Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
- Intermediate to advanced knowledge and understanding of servicer's actions during the servicing life-events of a mortgage loan such as Collections, Loss Mitigation, Foreclosure, Bankruptcy, Claims, Servicing Transfers, ARMs, Escrows, Payment Processing and Payoffs
- Advanced knowledge of all activities within the scope of compliance governance and program management
- Advanced ability to identify and understand key risks, issues and trends and to develop meaningful information to be shared with leadership
- Advanced speaking and writing communication skills
- Occasional travel
Desired Qualifications
- Certified Regulatory Compliance Manager
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.