Senior Services Product Manager, WW Enterprise SW Service Products
$168,000–$258,750 year
On-siteSanta Clara, California, United States
Job Summary
Develop and manage service products within the AI software and cloud support portfolio, focusing on premium support offerings. Identify service gaps and opportunities, define product requirements and specifications, and establish product strategy and positioning. Lead operational execution and performance measurement while working with cross-functional teams to build measures for monitoring software onboarding and adoption. Leverage data insights to inform strategic action plans and align internal technical teams and external partners to launch new services. Improve software support processes by implementing innovative solutions that increase customer value and facilitate entry into the AI application ecosystem. This role requires 8+ years of product management experience and a Master's degree is preferred.
Required Qualifications
- Motivated, capable of working in both strategic and tactical environments
- Ability to influence at all levels of the enterprise service business
- Established background and solid grasp of AI software, adoption, and onboarding processes
- Strong communication and interpersonal abilities
- Track record of successful collaboration with individuals from various areas of expertise, both technical and non-technical
- Ambitious and self-motivated
- Passion for staying at the forefront of technology and driving innovation
- Bachelor's or equivalent experience in business and/or technical field
- 8+ years of previous experience in product management and service-related fields
- Prior experience and proven leadership in the enterprise support services sector
- Understanding of their purchasing process
- Demonstrated track record in developing and launching software support services that accelerate product usage and customer value realization
- Solid knowledge of AI trends
- Practical familiarity with generative AI tools
- In-depth knowledge of AI software
- In-depth knowledge of Cloud service frameworks
- In-depth knowledge of service management
- In-depth knowledge of pricing models
- In-depth knowledge of market positioning
- In-depth knowledge of different approaches to market entry
Desired Qualifications
- Master's or MBA
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