Senior Services Analyst
HybridReading, England, United Kingdom or Leatherhead, England, United Kingdom
Job Summary
Create, review, and quality-assure Microsoft 365 and Azure optimisation reports using internal toolsets, customer data, and vendor portals. Analyse licensing, usage, consumption, and adoption data to identify optimisation, risk reduction, and cost-saving opportunities. Produce clear customer-facing recommendations explaining opportunities, risks, assumptions, potential savings, and next steps. Support the creation and delivery of customer presentations, service reviews, and report playback sessions, presenting findings confidently to stakeholders. Maintain and update customer pricing, licensing, entitlement, and reporting information within approved systems. Work with data analysts and BI teams to resolve data anomalies and reporting issues. Contribute to the standardisation of Compliance Services templates and delivery processes. Support broader License Services activities including ELP preparation, entitlement uploads, and compliance analysis. Maintain a flexible approach to work, recognising that responsibilities may evolve in line with customer needs and service development.
Required Qualifications
- Minimum 5 GCSE's including Maths & English (Grade 9 - 4 / A- C)
- A-Levels
- Existing Lead Consultant or Senior Consultant for more than 2 years
- Experience in a licensing, SAM, cloud optimisation, ITAM, reporting or analytical role
- Experience working with Microsoft 365 licensing, usage, consumption or optimisation data
- Experience working with Azure cost, consumption or optimisation reporting
- Experience creating customer-facing reports and presenting findings to customers or internal stakeholders
- Experience working within a project delivery, managed service or customer success environment
- Experience supporting licence compliance, ELP, entitlement, renewal or optimisation activities
- Strong Excel skills, including the ability to analyse, manipulate and present data clearly
- Ability to turn complex licensing or consumption data into clear customer recommendations
- Confident presenter and communicator, able to explain findings to customers and internal teams
- Strong attention to detail and commitment to report accuracy
- Ability to manage multiple concurrent tasks and deadlines
- Experience with Power BI or dashboard-style reporting
- Familiarity with Microsoft admin portals, Azure Cost Management, licensing portals or optimisation toolsets
- Ability to work independently and escalate issues appropriately
- Hybrid Working – 2 Days WFH, 3 Days Office (Bytes HQ Leatherhead or Reading)
Desired Qualifications
- Master's degree preferred
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