Senior ServiceNow Project Manager
RemoteUnited States
Job Summary
Lead concurrent ServiceNow implementation projects from planning through completion, ensuring deliverables meet quality and timeline expectations while managing multiple complex initiatives simultaneously. Proactively identify risks, dependencies, and roadblocks to establish mitigation strategies, overseeing Statements of Work, financials, and compliance requirements. Serve as a trusted advisor to cross-functional teams, translating technical concepts into actionable business strategies and aligning technical, business, and executive stakeholders. Partner with the ServiceNow Project Management Lead to support consistency in execution, reporting, and strategic decision-making. Apply Agile and Scrum methodologies for sprint planning and retrospective improvement, maintaining programmatic documentation and ensuring regulatory compliance. Set clear performance goals, establish structured communication cadences, and foster a collaborative, high-performance culture through feedback mechanisms.
Required Qualifications
- Project Management Professional (PMP) certification
- Agile or Scrum Master certification
- Three to five years of experience leading complex IT projects in high-growth or fast-paced environments
- One to three years of ServiceNow project management experience, with a record of successful implementations
- Demonstrated ability to manage high-stakes projects with tight deadlines, multiple dependencies, aggressive timelines, and demanding clients
- Strong financial-management capabilities, including budget tracking, forecasting, and SOW management
- Excellent interpersonal, leadership, and communication skills, supported by a proactive problem-solving mindset
- Ability to translate technical concepts into actionable business strategies
- Ability to build consensus and cultivate strong relationships among managers, partners, and customers
- Experience working in a high-visibility role with executive leadership and cross-functional teams
- Solid understanding of the ServiceNow platform and its applications
- Experience managing cross-functional teams with diverse skill sets
- Ability to mentor junior project managers and team members in support of professional growth and operational excellence
Desired Qualifications
- Six or more years of experience in a supervisory or leadership role
- Three or more years of hands-on ServiceNow project management experience
- Eight or more years of project management experience in consulting, IT services, or enterprise technology environments
- Background in change management and stakeholder engagement
- Experience in an organization where rapid decision-making and operational agility were essential to success
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