Senior ServiceNow Platform Engineer
$120,000–$150,000 year
On-siteAtlanta, Georgia, United States or Charlotte, North Carolina, United States
Job Summary
Engineer, support, and continuously improve the ServiceNow platform and associated applications by designing scalable automation solutions using Flow Designer, IntegrationHub, APIs, and platform-native capabilities. Build and maintain modern CI/CD pipelines supporting source control, automated deployment, and release governance while developing integrations using REST APIs and web services. Independently troubleshoot complex technical issues across platform configurations, workflows, and automation solutions, responding to alerts, incidents, and service degradation events to drive operational stability. Partner with development, security, and infrastructure teams to establish engineering standards, implement secure platform controls, and lead platform modernization initiatives focused on developer enablement and efficiency. Mentor junior engineers, contribute to documentation, and perform day-to-day operations including system health checks, configuration management, and change management activities.
Required Qualifications
- Bachelor's degree in Computer Science, Software Engineering, or related field
- Minimum of 7 years of professional experience in software development
- Deep knowledge of multiple programming languages, software architecture, and design principles
- Deep understanding of software development lifecycle, testing, deployment, and security practices
- English (Required)
- 1st shift (United States of America)
- Regular or Temporary: Regular
- Truist is a Drug Free Workplace
- E-Verify
- Right to Work
- Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent education and related work experience
- 5+ years of ServiceNow platform engineering, development, administration, or operations experience
- 5+ years of experience supporting enterprise-scale ServiceNow environments
- Experience performing ServiceNow platform administration and operational support in a production environment
- Experience responding to platform alerts, incidents, and operational events
- Experience performing technology changes in accordance with enterprise change management practices
- Experience building and maintaining automated workflows and platform automation solutions
- Experience implementing or supporting CI/CD pipelines for ServiceNow deployments
- Experience working with source control platforms such as GitLab, GitHub, or Azure DevOps
- Experience supporting platform upgrades, releases, patching, and deployment activities
- Experience integrating ServiceNow with enterprise systems using APIs and web services
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Experience with ITSM, ITOM, CMDB, CSDM, Discovery, Event Management, or IntegrationHub
- Experience implementing Git-based source control and DevOps practices for ServiceNow
- Experience with automated testing frameworks and release automation
- Knowledge of cloud platforms such as AWS or Azure
- Experience with observability, monitoring, and operational analytics solutions
- Experience in financial services or other highly regulated environments
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.