Senior ServiceNow Engineer
Remote · Alexandria, Virginia, United States
Job Summary
Senior ServiceNow Engineer responsible for designing, developing, and deploying ServiceNow solutions for federal government projects. Lead design and implementation of ITSM/ITOM/HRSD modules, develop integration workloads via REST/SOAP, build custom widgets and UI components, ensure security and RBAC compliance, mentor a team of developers, and operate within an Agile framework to deliver scalable, high-quality ServiceNow solutions. Must hold DHS Public Trust clearance (or higher) and be a strong communicator capable of guiding stakeholders and technical teams through complex implementations in a fully remote, federally regulated environment.
Required Qualifications
- Active DHS Public Trust clearance or higher
- 6+ years of hands-on experience with ServiceNow platform development and administration
- ServiceNow Certified System Administrator (CSA)
- Strong expertise in ServiceNow App Engine and custom application development
- Advanced knowledge of ServiceNow Service Portal Development, including widget customization and UI scripting
- Experience integrating ServiceNow with external systems using REST, SOAP, and third-party APIs
- Proven ability to lead development teams and ensure efficient, high-quality solution delivery
- Experience working in Agile environments with tools like Jira or Azure DevOps
- Strong scripting skills in JavaScript, GlideScript, and Flow Designer
- Excellent communication skills with the ability to present technical concepts to both technical and non-technical audiences
- Strong leadership and mentoring skills, with experience managing development teams
- Exceptional problem-solving, analytical thinking, and troubleshooting abilities
- Excellent stakeholder management, communication, and presentation skills
- Conflict resolution expertise to mitigate risks and ensure project success
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