Senior ServiceNow Engineer – CMDB & Service Data (Omaha, NE)
$89,828–$148,215 year
On-siteOmaha, Nebraska, United States
Job Summary
Own and evolve the CMDB architecture, technical design, and roadmap, ensuring alignment with FNBO's ITSM strategy and the ServiceNow CSDM framework. Design, implement, and govern integrations between the CMDB and external data sources, establishing enterprise-grade CI data governance frameworks and policies. Develop and monitor CI data health reports, proactively identifying and resolving data quality issues while partnering with application owners to define CI data ownership and lifecycle management. Lead the full lifecycle of CMDB platform enhancements, from requirements gathering through deployment, and validate regression testing during upgrades. Mentor junior team members and provide guidance on CMDB knowledge growth across the organization.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or seven years of equivalent experience
- 5+ years of hands-on experience with the ServiceNow platform, including deep expertise in CMDB and its role in supporting ITSM processes such as Incident, Problem, Change, and Asset Management
- Demonstrated experience managing CI data at enterprise scale, including CI lifecycle management, data quality programs, and governance frameworks
- Experience building and maintaining data relationships across the ServiceNow platform, including Business Applications, Technical Services, Business Services, Offerings, Assets, and Software Models, in alignment with the CSDM
- Experience with ServiceNow Discovery, Service Mapping, or third-party data integrations (e.g., SCCM, SAMPro) as sources of CMDB population
- Experience defining, documenting, and implementing CMDB governance processes and procedures
- Effective communication and collaboration skills; ability to work with management and technical staff at all levels
- Strong working knowledge of the ServiceNow Common Service Data Model (CSDM), including Services, Offerings, and Application Service mapping
- ServiceNow Certified System Administrator (CSA)
- Candidates must possess unrestricted work authorization and not require future sponsorship
Desired Qualifications
- Strong organizational, analytic, and complex problem-solving skills
- ServiceNow Certified Implementation Specialist – ITSM or CMDB (CIS)
- ITIL Foundation certified
- Highly effective speaking, listening, writing, and interpersonal skills
- Experience in a regulated industry (financial services, healthcare, etc.) with an understanding of compliance and audit requirements as they relate to CMDB data
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