Senior Service Specialist or Sevice Consultant
$95,680,000–$149,760,000 year
HybridHartford, Connecticut, United States
Job Summary
Handle inbound calls, process written requests, and execute customer requests for annuity products while supporting agent onboarding and money movement. Deliver a positive service experience by actively listening to customers, contract owners, and financial advisors, then leverage online resources to provide appropriate solutions. Navigate multiple applications and dual monitors to manage tasks in a fast-paced environment, including 10% annual travel to the Hartford, CT office. Work 9:30 a.m. to 6:00 p.m. Eastern time in a hybrid arrangement. Join Talcott Financial Group's Retail Organization to support organic growth and sustainable distribution relationships.
Required Qualifications
- Minimum of 3 years of customer service experience in the financial services industry
- Working knowledge of annuities, 401k products, life insurance, mutual funds or stock market activity
- Demonstrated experience navigating multiple applications and dual monitors
- Excellent communication skills, both verbal and written
- Demonstrated capacity to develop positive and productive customer relationships
- Ability to multi-task (type and talk at the same time while navigating through multiple screens)
- Proven success working in a fast-paced and structured environment
- Ability to navigate multiple programs and effectively use online resources
- Must be authorized to work in the United States on a full-time basis without current or future visa sponsorship
Desired Qualifications
- Knowledge of PEGA, FAST, Hexure, and FireLight is a plus!
- Experience with PEGA, FAST, Hexure, and FireLight
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