Senior Service Specialist - Commercial Card

Support client card accounts and manage varied enquiries, ensuring accurate and timely resolution while partnering with Sales, Operations, Technical Help Desk, and Fulfilment teams. Maintain clear verbal and written communication with clients and internal stakeholders, acting as a client advocate to resolve multiple requests of varying complexity independently. Professionally handle challenges, escalate concerns where appropriate, and leverage product knowledge to strengthen client relationships and mitigate risks. This role requires broad understanding of card management products, prior experience in financial services or investment banking, and strong client-facing skills within a multicultural environment.