Senior Service Reliability Engineer
RemoteIndia
Job Summary
Conduct production incident management, including communication with clients and drafting root cause analysis documents, while monitoring system performance to ensure SLA and SLO metrics are met. Build fault-tolerant architectures and integrate observability automation into CI/CD pipelines to reduce false alarms and eliminate unnecessary toil. Drive chaos engineering practices to regularly test system reliability and work closely with application development teams as advisors on improving system reliability. Manage incident response and continuous improvement initiatives to facilitate the evolution from traditional operations to an agile, customer-focused approach. Work under pressure during production incidents within a 24x7 rotation team, applying technical arguments to recommend improvements backed by strong data.
Required Qualifications
- hands-on experience in programming and scripting languages such as Python, Go or Bash
- a good understanding of at least one Public Cloud, e.g.: AWS, Azure or GCP
- exposure to observability tools such as Grafana, Datadog, NewRelic, ELK Stack, Dynatrace or equivalent
- proficiency in using data from observability tools to dissect and identify root causes of system and infrastructure issues
- familiarity with DevOps and GitOps practices
- a good knowledge of container-based architecture and orchestration tools such as Kubernetes, AWS EKS, Docker Swarm, Nomad, etc.
- understanding of technical architecture and modern design patterns, including microservices, serverless functions, NoSQL and RESTful APIs
- experience in fixing bugs, analyzing logs, building metrics and operational dashboards
- familiarity with creating infrastructure resources for improving reliability of system that follows Cloud's Well Architected Framework principles: Reliability, security, cost optimization, performance efficiency and operational
- strong communication and articulation skills
- proficiency in English
- good people skills with an emphasis on negotiation and close collaboration with multiple cross-functional teams from the client side and/or Thoughtworks
- ability to work under pressure and with composure during production incidents
- willingness to be part of a rotation- and need-based 24x7 available team
Desired Qualifications
- the ability to solve challenging problems and difficult to debug issues with a never give up attitude
- the ability to confidently recommend improvements backed by strong technical arguments to client stakeholders or application development teams
- the ability to understand requirements provided by the client on both technical and business aspects and break them down for successful implementation
- a strong drive and ownership mentality, with a willingness to sign up for and deliver work when called upon, without being too concerned about role boundaries
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