Senior Service Manager - VP
$164,000–$225,000 year
On-site · Whippany, New Jersey, United States
Job Summary
Senior Service Manager – VP within Barclays US Consumer Bank. The role leads the IT Services department, defining strategic direction, managing service risk, and ensuring delivery of production services with senior stakeholder alignment. Key duties include policy development, financial oversight, governance, incident/problem/change discipline leadership, vendor/third-party management, and driving continuous improvement in a regulated enterprise. The position requires leadership across on-prem and cloud environments (including AWS and Red Hat OpenShift), experience with ITIL-aligned practices, and the ability to engage technical teams (including Java-based applications) while communicating effectively with senior non-technical stakeholders. Located at the Whippany, NJ office with responsibility for enterprise service stability and resilience.”,
Required Qualifications
- Leadership in IT Service Management (ITSM) disciplines with a proven ability to drive production stability and service resilience at scale
- Ability to engage deeply in technical issues while translating complex topics for senior, non-technical stakeholders
- Experience in managing service risk, controls, and governance, ensuring adherence to SLAs, regulatory requirements, and audit standards
- Exceptional stakeholder management and influencing skills across distributed and cross-functional environments
- Experience leading high-performing teams, driving continuous improvement, operational efficiency, and data-driven decisions in a regulated enterprise
- Understanding of modern technology architectures across on-prem and cloud environments (AWS, OpenShift)
- Experience in application support, infrastructure, or engineering environments for troubleshooting, recovery, and service optimization
- Familiarity with ITIL, observability/monitoring tools, and automation practices
- Exposure to Java-based applications and production issue management
- Knowledge of observability, monitoring, and ITIL-aligned practices for operational resilience
- Ability to collaborate with functional leadership and senior management on strategic initiatives
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