Senior Service Manager
On-siteMons, Wallonia, Belgium
Job Summary
Manage the Deployable CIS infrastructure as a service to ensure system readiness per SLA, coordinating with NCI Agency service lines and the Forward Support Point. Oversee DCIS Configuration Management to maintain known asset states and lead Change Management plans to address identified problems and update baselines. Conduct periodic risk assessments for obsolescence and initiate new projects under the NATO Security and Investment Programme. Support the Principal Service Manager with annual budget submissions, quarterly SLA reports, and manpower assessments. Manage contractor resources, support project managers through delivery phases, and deputize for higher-grade staff as required.
Required Qualifications
- A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline
- 3 years post-related experience
- Service Management: ITIL Foundation and Intermediate Certifications certified in either Service Design/PPO, Service Transition/RCV, Service Operation/OSA, Service Strategy/SOA and or Continual Service Improvement
- Sound experience in IT services engineering, planning, operations, maintenance and management
- Demonstrable of experience as a line manager
- Sound experience on the Configuration Management and Change Management processes and tools
- Experience in roles requiring significant business and managerial skills, such as: contingency planning and implementation; budget planning, preparation, and execution
- Managing small scale projects for the implementation of CIS services related to network monitoring and network performance management services
- Managing, leading, and mentoring a team
- Experience in roles with requirement to display report writing and presentation skills
- Valid National or NATO Secret personal security clearance
- Some travel to other NATO sites may be required
Desired Qualifications
- Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 10 years extensive and progressive expertise in duties related to the function of the post
- ITIL Expert /Managing Professional
- PRINCE 2 Foundation level or PMI PMP
- MSP Foundation
- Management of Risk Foundation
- Demonstrable evidence in maintaining knowledge of advances in Information Technology
- Proven success as an operational, technical team lead and service manager
- Familiarity with military telecommunications and information systems; VLF to Satellite EHF
- Member of a recognized professional body or institution
- Prior experience of working in an international environment comprising both military and civilian elements
- Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.