Senior Service Manager- Power Transmission Systems(Hybrid)
$132,400–$251,600 year
HybridRome, New York, United States
Job Summary
Manage customer escalations, risks, and deliverables for aftermarket orders and contracts while driving in-service product performance across 40+ rotorcraft and fixed-wing platforms. Lead a cross-functional Integrated Program Team to execute commitments on financial plans, on-time hardware delivery, inventory reduction, and proposal development. Set pricing parameters, negotiate commercial terms, and mitigate technical and operational risks. Deliver program status updates and opportunities to business leadership at regular cadence. This role serves as the primary interface for global commercial, military, and MRO customers within Collins Aerospace' Power Transmission Systems business.
Required Qualifications
- U.S. citizenship
- University Degree
- minimum 10 years prior relevant experience
- Advanced Degree in a related field
- minimum 7 years of experience
- Experience in program management
- aftermarket program management
- supply chain management
- operations management
- Hybrid work arrangement (regularly both onsite and offsite)
Desired Qualifications
- Proven ability to lead cross-functional teams in a complex aerospace or defense environment
- Strong customer relationship management skills
- track record of resolving contractual and operational challenges
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