Senior Service Desk technician
$51,000–$86,000 year
Hybrid · Indianapolis, Indiana, United States
Job Summary
Senior Service Desk Technician leading frontline IT support within a 24x7 service operation; serves as a technical authority, mentors peers, and contributes to IT infrastructure projects. Role involves liaising with business units, supporting proposals for clients, and delivering high-quality service across the organization from an Indianapolis, IN hybrid/onsite work arrangement. Requires a Bachelor’s degree (or equivalent experience) and relevant certifications in IT (e.g., ITIL Intermediate, CompTIA A+/Network+/Security+, CISSP, CNA, MCDST, MSCA, MCP).
Required Qualifications
- Bachelor’s degree in computer science, information technology, or a related field; or equivalent experience.
- Proven ability to lead and mentor lower technicians, fostering a collaborative team environment.
- Drives the evaluation and integration of new technologies into support practices.
- Advanced knowledge and hands-on experience in managing complex IT support scenarios.
- Engages in IT infrastructure projects, providing support and ensuring seamless implementation.
- Acts as a liaison between the IT department and other business units, ensuring aligned objectives.
- Actively participates in business development activities, helping to develop proposals and solutions for clients, and learning to articulate the value proposition of network solutions.
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