Senior Service Coordinator
$70,000–$100,000 year
On-siteRomeoville, Illinois, United States
Job Summary
Oversee and prioritize the scheduling and dispatching of service technicians based on workload, location, and expertise. Serve as the main point of contact for key customers, managing escalations and complex service needs with professionalism and urgency. Manage all phases of service projects—from scheduling and parts procurement to close-out and invoicing. Collaborate with Service Managers to monitor backlog, forecast labor needs, and ensure profitability and operational efficiency. Review technician reports, time entries, and materials for accuracy prior to billing. Support warranty management, equipment startups, and subcontractor coordination. Partner with accounting to track billing progress, verify invoicing accuracy, and support collections efforts when necessary. Identify and implement process improvements to enhance service delivery and communication flow. Prepare and present service reports, and updates to management. Support and optimize use of service software systems including BuildOps and Microsoft 365 tools. Perform other duties as assigned.
Required Qualifications
- Minimum 5+ years of experience in service coordination or operations management within the mechanical or HVAC industry
- Proven ability to manage multiple service projects and customer accounts simultaneously
- Strong financial understanding of billing, cost control, and margin management
- Exceptional communication, organization, and leadership skills
- Ability to work independently and exercise sound judgment in a fast-paced environment
Desired Qualifications
- Associate or bachelor's degree in business administration, mechanical engineering, or related field preferred
- Experience using BuildOps or similar service management software preferred
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