Senior Service Agreement Analyst
$115,000–$120,000 year
HybridCocoa Beach, Florida, United States
Job Summary
Establish and manage a centralized Service Level Agreement (SLA) and Software Asset Management (SAM) capability for IT business systems, mission hardware, and third-party support services across Patrick Space Force Base and Vandenberg Space Force Base. Minimize recurring costs through supply chain optimization, strategic sourcing, and cost reduction initiatives while forecasting, tracking, and ensuring compliance for software licenses, subscriptions, and maintenance agreements at the Range Asset level. Develop policies and processes for SAM, ITAM, and SLA governance, serving as the primary customer interface to lead working groups on service performance and vendor management. Conduct usage reviews to identify underutilized licenses and consolidation opportunities, coordinate vendor audits, and present executive-level reports on asset utilization and compliance status.
Required Qualifications
- Bachelor's degree in Supply Chain Management, Business Administration, Information Technology, Project Management, or a related field
- 8+ years of experience in supply chain management, procurement, software asset management, IT asset management, logistics, contracts administration, subcontract administration, or project management
- Experience managing software licenses, subscriptions, maintenance agreements, and enterprise software assets
- Experience performing market research, price analysis, software licensing evaluations, and Commercial Item Determination (CID) techniques
- Experience preparing requests for quotes (RFQs), requests for proposals (RFPs), statements of work (SOWs), and acquisition documentation
- Experience evaluating procurement bids, software agreements, vendor proposals, and contract requirements
- Experience supporting software audits, compliance reviews, asset management programs, or governance initiatives
- Experience interacting with software vendors, resellers, suppliers, and service providers
- Ability to obtain and maintain a DoD Secret Security Clearance
- U.S. Citizenship
- Valid U.S. Driver's License
- Ability to work occasional non-duty hours, evenings, or weekends to support mission requirements
- Ability to support geographically dispersed teams across multiple SFRC locations
- Position may be assigned to Patrick Space Force Base, FL or Vandenberg Space Force Base, CA
- Position eligible for telecommuting in accordance with company and contract requirements
- Previous experience working with Federal Acquisition Regulations (FAR), including contract modifications, period of performance extensions, excusable delays, and change notifications
Desired Qualifications
- Master's degree in Engineering, Information Technology, Business Administration, or Project Management
- Experience working within government, aerospace, defense, or highly regulated environments
- Relevant certifications such as CSAM, ITIL, Certified Professional in Supply Management (CPSM), PMP, or related certifications
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