Senior Service Advisor
$50,000–$120,000 year
On-site · Seattle, Washington, United States
Job Summary
Senior Service Advisor at Volvo Cars Seattle responsible for owning a portfolio of guest relationships from write-up to delivery, translating repair information into transparent recommendations, building accurate service estimates, partnering with technicians and service management to keep workflow on schedule, and setting a professional, hospitality-driven standard on the service drive while maintaining high CSI and NPS through proactive guest care and compliant record-keeping in the DMS.
Required Qualifications
- 3+ years of service advisor experience in a franchised dealership (luxury or import brand experience a strong plus)
- Demonstrated history of high CSI and NPS scores
- Strong service sales performance understanding hospitality, not hard sell
- A reputation for longevity and stability
- Clear, composed communication with guests, technicians, and managers
- Valid driver’s license with a clean driving record
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