Senior Service Advisor
On-siteBeaumont, Texas, United States
Beaumont, Texas, United StatesOn-siteFull TimeSenior LevelLicense Or CertificationLarge
Full TimeSenior LevelLicense Or CertificationLarge
Job Summary
Serve as the primary point of contact for customers throughout the repair process from drop-off to vehicle delivery. Prepare estimates for customers and insurance partners according to manufacturer and company guidelines. Partner with insurance companies to manage claims and maintain communication with customers providing updates on the repair process. Coordinate with technicians to confirm damage identification and perform quality inspections prior to delivery. Maintain customer satisfaction scores according to company standards. Perform other related duties as assigned.
Required Qualifications
- Must be at least 18 years of age
- Valid Driver's License Required
- Ability to provide clear, concise information in writing, via phone and in-person
- Successful completion of background check required
Desired Qualifications
- Prior collision estimating experience preferred
- Familiar with estimating systems CCC1 preferred
- I-CAR / ASE certification preferred
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