Senior Service Advisor (22837)

Oversee service orders and flow of the service drive to ensure customers receive prompt, courteous, and effective service. Provide concierge support for all owner inquiries, whether phone or in person, and answer technical questions about vehicle problems, warranties, and repairs. Distribute work between technicians efficiently and ensure the daily inventory of technicians' time is consistently sold to service customers. Assist in diagnosing vehicle problems, order parts and tools as necessary, and maintain Customer Satisfaction scores at or above company standards. Adhere to company policies, applicable laws, and regulations while fostering positive employee relations and maintaining good working relationships with factory(s).