Senior Salesforce Administrator
On-sitePasig City, Metro Manila, Philippines
Job Summary
Partner with sales and service teams to understand workflows, identify usability improvements, and translate business requirements into well-designed Salesforce configurations. Administer objects, fields, Flows, reports, and dashboards while enforcing data quality standards and managing user access through profiles and role hierarchies. Collaborate with the Salesforce Architect on refactoring to reduce technical debt and participate in change reviews for scalability. Support ticket triage, root cause documentation, and resolve requests against agreed expectations, while occasionally onboarding new users and delivering training to build self-sufficiency. Create documentation for configurations and processes, monitor adoption trends to recommend continuous improvements, and ensure platform changes align with architectural best practices.
Required Qualifications
- 6–10+ years of hands-on Salesforce administration experience
- Strong expertise in Salesforce configuration and declarative automation (Flows)
- Experience supporting sales and/or service organizations in a production Salesforce environment
- Solid understanding of Salesforce data model, security model, and reporting capabilities
- Proven ability to translate business requirements into effective platform solutions
- Strong communication skills and comfort working directly with business stakeholders
Desired Qualifications
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Experience working alongside Salesforce architects or development teams
- Exposure to integrations, APIs, or external system coordination
- Exposure to Data Cloud
- Experience administering managed packages / AppExchange apps and coordinating with integrated external systems
- Experience supporting organizations with complex or evolving Salesforce usage
- Ticket management systems Fresh Service, Service Now
- Agile Methodologies / Jira
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