Senior Sales Support Associate
$57,200–$94,400 year
On-siteNewark, New Jersey, United States
Job Summary
Manage the Request for Proposal (RFP) process by monitoring inboxes, entering data into internal systems, ensuring partner adherence to timelines, and distributing proposal responses. Serve as a liaison for sales personnel, customers, producers, and home office contacts while providing administrative support to Customer Relationship Managers. Organize office management activities, maintain equipment and supplies, and document sales and customer records to meet compliance requirements. Support broker and customer activities including finalist meetings, enrollment, and benefit fair preparation, while assisting with new hire onboarding and participating in team meetings. Work independently in a fast-paced environment managing multiple priorities.
Required Qualifications
- Insurance industry, sales administration, customer service or equivalent experience
- Knowledge and understanding of customer service and relationship management concepts
- Excellent communication and presentation skills
- Must be customer focused and resolution oriented
- Ability to manage multiple priorities in a timely manner
- Ability to work independently in a fast-paced environment
- Command a comprehensive knowledge of the prospect and customer base, producer relationships, key contacts, products offered
- Develop a proficiency with relevant Prudential systems and software
- Partner with the Sales Executives, Account Executives, or Account Managers to manage Request for Proposal (RFP) process including monitoring of RFP inboxes, entering data into internal sales systems, ensuring internal partners adhere to RFP timeline, review responses for completion and distribute proposal responses, and interfacing with brokers on behalf of the sales and account management team
- Provide administrative sales support to aligned Customer Relationship Managers and serve as a liaison for sales personnel, customers, producers, and home office contacts
- Office management activities including organizing and upkeep of the office, as well as other office duties which include ensuring shared office equipment and supplies are available and in working order
- Serve as a resource for new hires and assist with new hire on-boarding
- Participate in team meetings/trainings and serve as a backup for other team members when required
- Document and maintain relevant sales and customer record systems to meet compliance requirements
- Support broker/customer activities including finalist meetings, enrollment, and benefit fair preparation; ordering brochures and giveaways
- Work on special projects throughout the year
Desired Qualifications
- Knowledge and understanding of customer service and relationship management concepts preferred
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