Senior Sales Engineer
$120,000–$180,000 year
On-siteColorado, United States
Job Summary
Lead technical aspects of pre-sales and customer discovery conversations, focusing on EHR integrated digital engagement solutions and clinical care pathway optimizations. Provide pre-sales technical support to the Sales team, manage responses for RFPs, RFIs, security assessments, and pilot implementations, and act as a liaison between Sales, Product, Engineering, and EHR teams. Contribute to product strategy based on market insights and customer feedback. This role involves working in an office or field setting with up to 50% travel, including evenings and weekends as needed. Natera is a global leader in cell-free DNA testing dedicated to oncology, women's health, and organ health.
Required Qualifications
- EHR analyst experience
- BA/BS university degree in technical discipline
- 6 years of experience in technical pre-sales roles
- Strong problem solving ability
- Selling to customer needs
- Refined presentation skills to variety of audiences (both technical and non-technical)
- Excellent written and verbal communication
- Proven requirements analysis
- Experience with EHR systems (Epic, Athena, etc.) and HIPAA security protocols
- Familiarity with SQL, JSON, Snowflake, AWS, HL7
- Understanding of product's technical aspects
- Ability to explain complex concepts simply
- Solution-Oriented Mindset
- Ability to quickly grasp customer needs and craft tailored solutions
- Ability to creatively overcome objections and demonstrate product value
- Ability to articulate technical concepts clearly to diverse audiences
- Comfortable presenting to C-level executives and engineering/IT teams
- Ability to work effectively with sales, product, engineering, EHR, and compliance teams
- Ability to facilitate smooth inter-departmental communication to drive deals forward
- Ability to prioritize customer needs, build trust and long-term relationships
- Ability to provide exceptional pre-sales support and ensure smooth post-sales transitions
- Ability to thrive in fast-paced environments
- Ability to quickly adapt to new technologies, sales strategies, and customer requirements
- Ability to identify and resolve complex technical issues during sales process
- Ability to think on feet during customer interactions and demos
- Ability to understand broader business impact of technical decisions
- Ability to contribute valuable insights to product strategy based on market trends and customer feedback (VOC)
- Ability to work in an office setting and/or in the field
- Ability to use a computer keyboard, communicate over the telephone and read printed materials
- Ability to work outside normal working hours (evenings and weekends) at times
- Travel up to 50% to meet with customer and team members
Desired Qualifications
- Epic EHR certification
- Background knowledge of genetic testing, NGS, and bioinformatic analysis
- General programming skills
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