Senior Risk Analyst
On-site · Plano, Texas, United States
Job Summary
Senior Risk Analyst responsible for monitoring and investigation of credit card, debit card, and ACH transactions to identify fraud, credit and compliance risks associated with the payments. The Senior Risk Analyst will also be responsible for researching, resolving, and analyzing chargeback and retrieval discrepancies to recover funds for clients. Investigates fraud trends, creates reports and presentations to display results, and communicates performance trends to management. Works with cross-functional teams (support, sales, product, engineering) to drive business outcomes and resolve merchant/partner inquiries. Requires extensive experience in payments risk, transaction monitoring, dispute handling, and data-driven analysis; proficient in Microsoft Office; strong communication and time management skills; and the ability to operate in a high paced environment. Location: Plano, TX, USA with on-site office environment.
Required Qualifications
- Minimum of five (5) years of experience in merchant and/or payment experience in the financial, ISO or agent environment
- Merchant acquiring & payment system processing experience is required (both ACH & Credit Card)
- Transaction monitoring experience, dispute (chargeback experience), ACH revocation experience
- Experience with Microsoft Office Suite (Excel, Word, Outlook)
- Ability to think critically & solve complex problems
- Understanding of Know Your Customer / Know Your Business
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- High attention to detail
- Strong time management skills with ability to meet deadlines
- Ability to use independent judgment in resolving various issues
- Experience leveraging AI to catch bad actors & improve manual tasks
- PayFac knowledge strongly preferred
- Experience with Fiserv systems is a plus
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