Senior Revenue Analyst, Customer Success
$80,400–$100,500 year
Hybrid · Waltham, Massachusetts, United States
Job Summary
Senior Revenue Analyst to lead financial analysis of the customer lifecycle, owning reporting and forecasting for Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Responsibilities include cohort analysis, churn root-cause analysis, expansion modeling (upsell/cross-sell), unit economics (LTV/CAC), down-sell monitoring, and cross-functional partnership with the Chief Customer Officer and VPs of Customer Success and Product Growth. Prepare materials for Board meetings and quarterly reviews; analyze CS compensation impact on retention; support monthly/quarterly revenue retention readouts; and leverage data to drive strategic decisions. Requires collaboration across Finance, CS, and Product Growth, with a focus on accurate forecasting and revenue health.
Required Qualifications
- 5-7 years of experience in Finance, Accounting, or similar analytical role
- Proficient with Microsoft Excel
- Experience building and managing high-volume financial models
- Strong foundational knowledge of profit and loss statements
- Familiar with Salesforce or similar CRM systems
- Ability to use AI to build predictive models for revenue forecasting
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