Senior Retail Manager
$32,500–$32,500 year
On-siteSutton Greater London, England, United Kingdom
EXPIREDSutton Greater London, England, United KingdomOn-siteFull Time$32,500–$32,500 yearSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Lead a large retail team at the Sutton store by coaching staff to recommend holidays, cruises, and UK breaks while driving footfall and customer retention through strategic commercial plans. Resolve customer questions and complaints proactively, stepping in to take ownership when issues arise, and inspire the team to exceed sales and service targets. Manage a varied shift pattern including weekends, bank holidays, and evenings to support shop operations. Work with evolving digital systems to enhance the customer journey and maintain high engagement levels.
Required Qualifications
- Proven passion for leading by example and delivering excellent customer service
- Confident and fun motivator with a strong drive to achieve goals and sales targets
- Experienced at prioritising multiple tasks in a fast-paced environment and bounce back from challenges
- Able to embrace change easily and adapt quickly to new ways of working
- Fair and inclusive management style who recognises people are our most valued asset
- Skilled mentor who communicates effectively, leads and develops your team and retains talent
- Able to work a varied shift pattern each week in-line with shop opening and closing times
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