Senior Representative, Customer Service Operations

Manage customer accounts by administering contracts, fulfilling orders, and resolving disputes through liaison work on billing, reimbursement, and product issues. Track demand and backorders, report complaints and incidents, and analyze account histories to identify trends that drive operational efficiency and sales support. Collaborate cross-functionally with Supply Chain, Finance, and Commercial teams to optimize inventory, control costs, and strengthen existing relationships while prospecting new business opportunities. Communicate directly with stakeholders to address questions, concerns, and post-sales resolutions, ensuring service levels are met and exceeded.