Senior Renewals Manager
$105,000–$114,000 year
Remote · New York City, New York, United States or California, United States
Job Summary
Lead end-to-end renewal strategy for high-ARR, multi-product, or multi-year accounts. Own complex pricing, concession, and restructuring discussions. Act as an escalation point for stalled or high-risk renewals. Mentor and coach P3 Renewal Managers. Partner with CS leadership to align value delivery to renewal outcomes. Provide structured feedback to RevOps and Product on churn drivers. Maintain accurate forecasts for complex renewal portfolios. This role requires occasional travel for team meetings, training, or company events.
Required Qualifications
- 6+ years in Renewals, Account Management, or Customer Success
- Demonstrated success closing complex SaaS renewals
- Strong negotiation and executive communication skills
- Proven ability to manage ambiguity and competing priorities
- Deep understanding of SaaS pricing, packaging, and procurement
- Strong forecasting and risk management discipline
- Nice-to-have: Experience in a dedicated Renewal Manager role
- Prior quota-carrying sales background
- Experience with multi-product SaaS portfolios
- Familiarity with churn mitigation frameworks and save motions
- Exposure to pricing strategy or deal desk leadership
Desired Qualifications
- 6+ years in Renewals, Account Management, or Customer Success
- Demonstrated success closing complex SaaS renewals
- Strong negotiation and executive communication skills
- Proven ability to manage ambiguity and competing priorities
- Deep understanding of SaaS pricing, packaging, and procurement
- Strong forecasting and risk management discipline
- Nice-to-have: Experience in a dedicated Renewal Manager role
- Nice-to-have: Prior quota-carrying sales background
- Nice-to-have: Experience with multi-product SaaS portfolios
- Nice-to-have: Familiarity with churn mitigation frameworks and save motions
- Nice-to-have: Exposure to pricing strategy or deal desk leadership
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