Senior Renewal Account Manager
On-siteStockholm, Stockholm, Sweden
Job Summary
Drive renewal strategy and manage the renewal process across your assigned account territory by negotiating contracts, maximizing contract value, and bringing renewals to closure. Identify customer needs, establish deeper health metrics to mitigate risk, and provide accurate forecasts to management. Act as an expert in ServiceNow licensing models to assist sales and customers, while creating rhythms for multi-year contracts and promoting product adoption with Customer Success. Mentor junior reps and partner with Renewal Managers to improve team effectiveness. Fluently speak Swedish and English with 10+ years in SaaS renewal account management.
Required Qualifications
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 10+ years demonstrated success in a Renewal Account Management or Customer Success capacity
- Experience managing customer retention and adoption of a SaaS product for complex accounts/territories
- Experience with the contract renewal process
- Experience building relationships with peers and partners
- Excellent customer management skills; including sales, account management, and customer service
- Personal initiative to identify areas of process improvement and efficiency
- Strong work ethic and quota achievement
- Fluent Swedish and English
Desired Qualifications
- Deep expertise with a SaaS model focused on enterprise software preferred
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