Senior Relationship Manager
HybridFortitude Valley, Queensland, Australia
Job Summary
Manage and maintain relationships with a tiered customer portfolio, acting as a trusted advisor for commercial and strategic conversations including partnership reviews and growth planning. Identify customer needs and growth opportunities to drive revenue through product upgrades while retaining investment across core and strategic add-ons. Connect customers with internal specialists to progress opportunities, drive product adoption, and deliver seamless experiences through cross-functional collaboration. Lead business reviews, mentor peers, and contribute to a high-performance culture focused on unlocking growth and meaningful outcomes for customers.
Required Qualifications
- Strong retention and growth across customer portfolios
- Consistent identification and conversion of upgrade and cross-sell opportunities
- High-quality partnership reviews and strong customer engagement
- Effective collaboration across Hive teams and positive customer sentiment
- Visible leadership, coaching and contribution to team capability uplift
- Strong relationship management and stakeholder engagement capability
- Commercial acumen with the ability to identify growth opportunities and protect retention
- Ability to manage a strategic portfolio and prioritise activity across a market or region
- Confidence leading business reviews and strategic customer conversations
- Strong collaboration skills across sales, support and success functions
- Coaching and mentoring capability appropriate to a senior individual contributor role
- Permanent Role Brisbane Based Hybrid Ways of Working
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