Senior Relationship Manager

Compile and submit client applications for residence or citizenship programs while managing key relationships through regular contact and visits. Serve as the primary client contact to advocate for day-to-day activities, execute scheduled status calls and application reviews, and escalate issues or requests as needed. Establish customer satisfaction through account planning, proactive communications, and issue remediation, while leveraging internal resources to assist clients with application requirements. Identify cross-selling opportunities and mentor junior team members. This role requires a client-facing professional with at least four years of experience in account management, proficiency in Microsoft Office and CRM, and knowledge of the investment immigration industry.