Senior Relationship Banker
On-siteAlliance, Ohio, United States
Job Summary
Open deposit accounts, sell bank products, and handle consumer loans from application to closing. Consistently deliver exceptional customer service by addressing clients by name and resolving inquiries. Maintain cash drawers within assigned limits, balance currency, and provide Notary Public and Medallion Signature Guarantee services. Complete all Teller and CSR tasks per established policies while building customer loyalty through teamwork and coaching. Identify customer needs to refer financial products and generate new business toward profitability goals. Work Saturdays and occasional extended hours as needed to accommodate business flow.
Required Qualifications
- A minimum of two years of progressive banking/financial services/teller experience with a successful compliance, customer service, cash handling, referral and/or cross sell ratings
- Ability to demonstrate competence in retail consumer lending responsibilities and duties
- Demonstrated proficiency in interpersonal communications, verbal and written
- Ability to prepare or interpret basic verbal and written instructions and/or perform routine mathematical functions
- High school diploma or equivalent
- Obtain and maintain Notary and NMLS certifications
- Ability to successfully identify customer needs, goals and objectives and suggest bank products and services that match the customers' needs
- Ability to respond and assist customers with inquiries and/or problem-solving resolution
- Possess the skills necessary to work effectively as a team member
- Proficiency in basic computer skills
- Careful attention to detail and time management
- Works Saturdays and or occasional extended hours as needed to accommodate the flow of business
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