Senior Regional Systems & Connectivity Engineer (Industrial IoT)
On-siteKlang, Selangor, Malaysia
Job Summary
Lead Tier-3 troubleshooting for complex hardware, software, and data connectivity bottlenecks across APAC, performing root cause analyses and deploying permanent corrective measures with global and regional engineering teams. Audit system installations and validate connectivity architecture linking remote sensors to cloud platforms, while overseeing technical acceptance parameters and performance verifications at client facilities. Design regional SOPs, deliver training workshops, and conduct field audits to ensure compliance and identify improvement opportunities. Collaborate on tender bids to assess technical feasibility and propose scalable network structures, then capture market feedback for product enhancements and participate in firmware validation prior to rollout. Travel across industrial zones for hands-on troubleshooting, auditing, and training.
Required Qualifications
- Bachelor's Degree in Engineering (Electrical, Electronic, Mechatronics), Information Technology (IT), Computer Science, or a related technical discipline
- 3+ years of progressive experience in technical support, system integration, product engineering, or field application engineering roles
- Exceptional capability in diagnosing integrated hardware-software defects and debugging industrial IoT systems
- Advanced knowledge of industrial networking protocols, routers, switches, gateways, Wi-Fi optimization, and long-range telecommunications
- Hands-on experience configuring and integrating physical sensors, electronic controllers, data loggers, and centralized software dashboards
- Solid understanding of device-to-cloud communication paradigms, database structures, and cloud-based data management systems
- Willingness to travel across regional APAC industrial zones and country offices (for troubleshooting, auditing, and hands-on training), with the physical resilience to work effectively in demanding and rugged field environments
- Excellent verbal and written English skills to communicate complex technical topics clearly to both local operators and international global R&D engineers
Desired Qualifications
- Experience with industrial automation, industrial IoT (IIoT), SCADA, remote environmental monitoring, or complex machine-to-machine (M2M) communication networks
- Prior experience providing regional or multi-country technical support
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