Senior Regional Service Manager
On-siteTokyo, Tokyo, Japan
Job Summary
Provide leadership and day-to-day oversight of field service delivery operations, managing all proactive and reactive activities to ensure operational metrics are met. Develop service plans for new geographies and provide account management for major strategic accounts while conducting periodic productivity assessments. Establish and maintain relationships with the sales organization, internal support teams, and external vendors, participating in pre-sale discussions to ensure service delivery preparedness. Deliver daily coaching through weekly or bi-weekly one-on-ones, address employee time-off requests, and provide annual performance evaluations. Identify training needs, recommend personnel actions, and implement corrective measures as necessary.
Required Qualifications
- 12+ years of experience in an IT infrastructure support environment
- strong understanding of the 3rd Party maintenance industry
- Strong project management skills
- Consistent practice of strong organizational skills
- Consistent practice of strong communication skills
- Consistent practice of strong negotiation skills
- Consistent practice of strong problem-solving skills
- Bachelor's degree
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.