Senior Quality Assurance Analyst
On-siteCopenhagen, Capital Region, Denmark
Job Summary
Conduct quality assurance on private, corporate, and institutional clients by developing standards, testing onboarding and ODD processes, and identifying issues in CDD activities. Produce monthly reports containing quality assurance results and metrics using established procedures. Collaborate with stakeholders to create policies and processes that ensure zero-defect quality culture, while providing expert advice to compliance, financial framework, and senior management. Analyze information to develop recommendations for improvement and changes in current policies to maintain compliance with AML Policy and applicable regulations. Build knowledge within the team on quality assurance processes and communicate identified gaps to appropriate management and business owners.
Required Qualifications
- proven track record in quality assurance
- strong background in AML and KYC processes
- hands-on experience with tools, methods, and concepts related to quality assurance
- solid understanding of relevant regulatory standards
- Strong analytical skills in data collection and interpretation
- ability to manage stakeholders effectively
- exceptional attention to detail
- Proficiency in English, both written and spoken
Desired Qualifications
- certifications such as CAMS/ACAMS, ICA, or similar
- experience working with at least two client segments, including direct, corporate, and institutional clients
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