Senior Quality Analyst - Clinical Quality Investigations
On-site · Seattle, Washington, United States
Job Summary
Senior Quality Analyst - Clinical Quality Investigations serves as expert consultant, investigator, case manager and delegate to ensure clinical care grievances are responded to and documented in compliance with Swedish Medical Center policy and requirements of external regulatory agencies (Joint Commission, Det Norske Veritas, CMS, Washington State Department of Health). The role operates in a high-volume, high-stress environment with multi-campus responsibility, focusing on developing and documenting quality investigations and quality-improvement initiatives, assessing care grievances, and ensuring timely, professional communication with stakeholders. Location is Seattle, WA. Employment type is full-time with a day shift. Preferred qualifications include a Bachelor’s or Master’s degree in a related field.
Required Qualifications
- 5 years as a clinician in a healthcare setting with at least two of those years being in management, education, or related to clinical quality; or a graduate degree and at least 10 years of experience in a quality investigation position considered in lieu of no clinical education.
- Working with individuals in distress and in developing quality improvement initiatives in healthcare.
- Investigation, including review of medical documents and interpersonal interactions.
- Managing upward and accomplishing desired results.
- Experience in effective verbal communication both in large groups and one to one settings.
- Documented experience in composing clear written communication with grammatical accuracy and appropriate, professional tone.
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