Senior QA Specialist
$105,000–$115,000 year
Hybrid · Washington, District of Columbia, United States
Job Summary
Senior QA Specialist responsible for leading QA activities within a DoJ-related division, including managing QA processes, performing internal audits, developing QA and process improvement plans, producing reports, and ensuring compliance with quality frameworks (CMMI, ISO, ITIL). This role encompasses supervision of the QA team, coordination with ISO auditors and consultants, vendor relationship management, change and configuration management, knowledge management, and support for security/compliance initiatives (ISO 27k). The position requires travel to client sites, ability to obtain required clearance, and delivering instructional guides and training on QA processes to staff and partners. The candidate should drive organizational change, produce annual QA and Process Improvement Plans, and collaborate with program management to institutionalize risk management and continuous improvement practices. The role emphasizes leadership, data analysis, reporting, and cross-functional collaboration to maintain QA assets and support mission-critical government work.
Required Qualifications
- Bachelor’s Degree in relevant field
- 5+ years’ experience managing QA process on multiple contracts
- Experienced in quality management frameworks and standards such as CMMI, ITIL, and ISO
- Self-starter, detail oriented with strong communication, collaboration, organizational, and analytical skills
- Ability to drive implementation; influence and promote organizational change
- Experienced in auditing processes, services, and management systems
- Familiarization with technical terms related to System and Network Engineering
- Ability to develop and deliver instructional guides and live training on processes and process assets
- Ability to effectively prioritize multiple deadlines and adapt in a dynamic environment
- Experienced with SharePoint and Microsoft Office, including Excel at an intermediate to advanced level
- Experienced with functionality of configuration management software
- Ability to demonstrate high integrity and appropriate judgment working with sensitive data
- Ability to develop and deliver agendas, plans, processes, process assets, and reports accurately and on schedule
- Experience in the development, implementation, and continuous improvement of business processes and process assets
- Must be able to travel and work to client sites and pass the required background investigations to obtain appropriate clearance to work on sites, as required
- Demonstrated ability to gain staff buy-in on quality program activities, as well as function as an ambassador of continuous process improvement
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