Senior Public Benefit Specialist
$42,536–$46,800 year
On-siteTulsa, Oklahoma, United States or Ardent, Nouvelle-Aquitaine, Republic of France
Job Summary
Interview uninsured/under-insured patients to determine eligibility for state Medicaid benefits or financial assistance programs. Review referred patients for program opportunities, coordinate application processes, and follow up on submissions to ensure timely billing or adjustment processing. Obtain necessary patient documents, update insurance information at the determination point, and document all actions in assigned accounting systems. Maintain knowledge of state and federal program requirements while collaborating with Medicaid caseworker partners and revenue cycle departments.
Required Qualifications
- 1-2 years of experience in healthcare industry, interacting with patients regarding hospital financial issues
- Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences
- Minimum Education: High School Diploma or GED
- Combination of post-secondary education and experience will be considered in lieu of degree
- CRCR within 9 months of hire (Company Paid)
Desired Qualifications
- Understanding of Revenue Cycle including admission, billing, payments and denials
- Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification
- Knowledge of Health Insurance requirements
- Knowledge of medical terminology or CPT or procedure codes
- Patient Access experience with managed care/insurance and Call Center experience
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