Senior Project Manager (Digital)
HybridToronto, Ontario, Canada
Job Summary
Own the digital delivery methodology and standards for the Global Medical Communications team, defining ticketing, cadence, and acceptance processes rather than inheriting them. Manage end-to-end ticketing and task management, translating UX and technical requirements into actionable tasks while maintaining the board. Serve as the single point of coordination for internal product support, handling intake, prioritization, and stakeholder updates. Hold a portfolio view across concurrent initiatives, surfacing resource contention and sequencing conflicts before they impact delivery. Run internal development cycles, facilitate standups and retrospectives, and report status against agreed milestones. Assess scope change impacts, present trade-offs with options and consequences, and absorb administrative overhead to free senior practitioners for architecture and design. Operate with autonomy to make day-to-day prioritization and sequencing calls, decide team participation on client calls, and report delivery KPIs and velocity metrics. Use AI-assisted tooling in your workflow and coordinate with client engagement to ensure deliverables meet expectations.
Required Qualifications
- A proven record leading delivery on complex, multi-stakeholder digital programs - web applications, responsive sites, interactive experiences, or platform work
- typically built over 8+ years in project or delivery management
- Demonstrated ability to define and run software delivery without a prescribed methodology
- Experience holding a portfolio or multi-project view - balancing resource contention and competing priorities across concurrent initiatives
- Strong technical literacy
- understanding architecture trade-offs, API integrations, environments, and infrastructure dependencies
- Product thinking - able to decompose direction into deliverable increments, write clear acceptance criteria tied to outcomes rather than outputs
- Proven stakeholder negotiation skills
- Comfort operating with autonomy - making delivery calls independently within agreed guardrails and knowing which decisions to escalate, with a recommendation attached
- Working fluency with modern delivery tooling (Linear, Jira, Azure DevOps, or equivalent)
- Practical familiarity with AI-assisted and agentic delivery
- Comfort with AI-powered productivity tools in your own workflow, and the judgement to know where AI accelerates delivery coordination and where it introduces risk
- Conceptual understanding of digital architecture: CMS platforms, frontend/backend relationships, authentication, hosting, and integration patterns
- Experience coordinating across a matrixed organization - working alongside non-digital project managers
- Exceptional written and verbal communication
- Experience managing multiple concurrent projects with competing priorities and deadlines
- Post-secondary education in a relevant discipline, or equivalent vocational experience
Desired Qualifications
- agency experience
- Pharma, healthcare, life sciences, or regulated industry experience
- Familiarity with MLR review and content approval workflows
- PMP, CSM, or similar certification
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