Senior Project Manager
$92,250–$94,538 year
On-site · Omaha, Nebraska, United States
Job Summary
Lead end-to-end delivery of the call center transformation program centered on implementing the NICE CXone platform and its integration with Salesforce Service Cloud and Snowflake to support unified customer experience and analytics. Drive program governance, detailed project planning, milestone tracking, risk and issue management, and executive reporting. Coordinate delivery across client teams, vendors, implementation partners, and third-party stakeholders. Manage integration dependencies between NICE CXone, Salesforce, on-prem services, and Snowflake data pipelines. Ensure alignment with architecture, data models, technical design, and business requirements; maintain integrated project plans and cross-functional workstreams; provide regular status updates to executives; mitigate risks and drive accountability for timely deliverables. Strong leadership, communication, and stakeholder management skills are essential, along with experience in enterprise-scale transformation programs and multi-vendor coordination.
Required Qualifications
- Bachelor’s degree in Business, Information Technology, Computer Science, or a related field
- Significant experience managing enterprise programs or transformation projects
- Demonstrated success coordinating large, multi-vendor, cross-functional delivery initiatives
- Experience in regulated or highly governed enterprise delivery environments is a plus
Additional Requirements
- Must reside in the United States or have a valid U.S. address for residence
- Work Authorization: Only applicants who are legally authorized to work in the United States will be considered
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