Senior Program Manager, Technical - Fraud Operations
$128,000–$160,000 year
HybridBurnaby, British Columbia, Canada
Job Summary
Own and drive complex, cross-functional fraud programs end-to-end, translating risk signals into technical requirements and scalable controls with engineering and analytics partners. Lead fraud risk assessments for new products and geographic expansions, independently managing business requirements from discovery through delivery. Conduct root cause analysis for fraud incidents to identify systemic weaknesses and coordinate incident response and mitigation for emerging threats. Define and track program goals, surfacing issues to drive alignment across leadership and cross-functional teams. Leverage AI tools and agentic workflows to automate manual processes and increase program velocity. This hybrid role requires reporting to the Senior Manager, Fraud Program and Analytics, with a 50% in-office expectation in Burnaby, BC.
Required Qualifications
- 7+ years of experience in program management
- Strong focus on fraud, trust & safety, risk, or a related technical domain
- Demonstrated ability to independently own complex, multi-stakeholder programs in a high-ambiguity environment
- Strong technical fluency
- Ability to engage with engineers and analysts on system behavior, data pipelines, rule engines, and product architecture
- Capability to evaluate technical tradeoffs and contribute to solution design
- Working SQL skills
- Comfort querying and interpreting fraud and operational data to inform program decisions
- Experience building fraud controls from the ground up across new or evolving products
- Familiarity with fraud detection systems, rule engines, and machine learning models
- Experience applying AI tools to meaningfully scale your work
- Willingness to provide support during non-business hours during acute fraud events
- Bachelor's degree
Desired Qualifications
- Experience in payments, fintech, remittances, or money movement
- Financial crimes certifications (CFE, CFCS, etc.)
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