Senior Program Manager
On-siteSingapore, Singapore
Job Summary
Own end-to-end program management across creative review, policy, and vendor operations, building global content policy from scratch and optimizing review processes with AI-driven automation. Deliver measurable efficiency gains by replacing manual effort with automated workflows, turning messy operational data into structured KPIs and actionable insights for leadership. Create comprehensive documentation, training programs, and escalation procedures to institutionalize best practices while driving alignment with Sales, Supply, Legal, and Product teams. Shape the product roadmap by translating operational pain points into technical requirements and sustain rapid turnaround times under tight deadlines.
Required Qualifications
- 5-8 years of program management experience in global-scale policy development and operations, GTM strategy and operations, process optimization, or vendor management
- Strong ownership mentality; owning the output, not the input, driving outcomes without waiting for direction, expanding scope proactively, and holding the quality bar in a fast-paced, unstructured environment
- Data-driven problem solving; structured root-cause analysis under limited resources, turning messy operational data into accurate, decision-ready narratives
- Practical fluency in applying AI to real operational workflows; comfortable building global-scale automation, processes, policy and technical solutions independently
- Proven ability to resolve complex pain points across diverse stakeholders; balancing competing priorities and business needs by driving discussion toward workable solutions
- Strength in building documentation, policies, training, and enablement that institutionalize best practices, escalation procedures, and operational workflows
- Strong prioritization across multiple simultaneous programs under tight deadlines, without compromising quality
- Fluency in English
Desired Qualifications
- Consulting experience is a plus
- Experience in developing AI agent solutions is a plus
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