Senior Program Manager, Direct-to-Patient – MariTide
RemoteThousand Oaks, California, United States
Job Summary
Build and own the integrated Direct-to-Patient launch plan and roadmap spanning intake, telehealth, prescribing, fulfillment, billing, and patient support. Manage cross-workstream dependencies, timelines, and resourcing while running launch-readiness and Go/No-Go processes including end-to-end dry runs. Coordinate onboarding, integration, and testing of telehealth, pharmacy, and platform partners, then plan and manage user acceptance testing across the patient journey. Establish the program operating rhythm with steering committees and workstream syncs, while partnering with CD&A to stand up dashboards for conversion, adherence, and SLA performance. Track performance against plan, lead retrospectives to capture lessons learned, and produce clear status reporting and executive updates for leadership.
Required Qualifications
- Doctorate degree and 2 years of program/project management, commercial, digital health, or operations experience
- Master's degree and 4 years of program/project management, commercial, digital health, or operations experience
- Bachelor's degree and 6 years of program/project management, commercial, digital health, or operations experience
- Associate's degree and 10 years of program/project management, commercial, digital health, or operations experience
- High school diploma / GED and 12 years of program/project management, commercial, digital health, or operations experience
Desired Qualifications
- Program or project management experience in digital health, pharma/biotech commercialization, telehealth, or consumer health
- Proven skill navigating matrixed organizational structures, moving with speed and accountability without burning bridges or circumventing necessary steps
- Track record managing complex, multi-stakeholder launches under compressed timelines, including Go/No-Go decision frameworks
- Experience coordinating internal and external partners and vendors (IT, marketing, fulfillment, telehealth, pharmacy, platform, and others), including integration testing, UAT, and SLA tracking
- Comfort operating in highly regulated environments, partnering closely with Legal, Regulatory, Compliance, and Government Pricing
- Technical fluency to partner with product and engineering on system integration, API integrations, data flows, and performance dashboards
- Proficiency with program/project management tools and methods (e.g., Smartsheet, Jira, MS Project; Agile and waterfall); CSM, PMP, or equivalent certification a plus
- Strong communication, stakeholder management, and executive reporting skills
- Data-driven mindset with comfort navigating ambiguity and competing priorities in a high-visibility launch environment
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