SENIOR PROGRAM MANAGER, DIGITAL & SELF-SERVICE DELIVERY
$129,300–$258,700 year
RemoteChicago, Illinois, United States
Job Summary
Initiate and plan IT projects by partnering with strategic business and executive management to establish project goals, balance capacity, and optimize delivery against the technology roadmap. Lead a portfolio of large-scale digital and self-service programs through discovery, ideation, and agile release schedules while managing dependencies, critical paths, and financial performance. Build and mentor a world-class software engineering and product organization, fostering a culture of accountability, continuous improvement, and agility to drive customer success and brand reputation. Manage supplier resourcing strategies and make strategic decisions impacting division-level budgets and mission-critical business outcomes.
Required Qualifications
- Bachelor's Degree
- Master's degree preferred
- Minimum 13 years of experience in delivering large scale IT solutions in an enterprise digital landscape
- Experience or familiarity with technologies and best practices in areas not limited to: Digital Marketing, eCommerce, web content management, mobile solutions, social engagement
- Experience managing complex programs involving multiple project managers and cross-functional development/testing teams
- Demonstrated ability to creatively approach business problems and establish course of action
- Strong leadership skills
- Knowledge of software development practices (e.g. Agile/Scrum, Kanban, SAFe)
- Experience with tools (e.g. JIRA, Confluence)
- Ability to lead Agile programs
- Excellent oral and written communication skills
- Presenting skills
- Meeting facilitation skills
- Negotiation skills
- Decision making skills
- Problem-solving skills
- Experience working in matrix global organization with strategic sourcing partners where success requires broad orchestration of resources and services
- Broad IT ability in various disciplines, that include establishing Agile development methodologies, cloud infrastructure, cybersecurity, organization change management, etc.
- Financial skills and process skills
- An understanding of the company's financial practices and goals and ability to manage team's financials
- Experience managing high performing software engineering teams building custom business solutions in various technologies (e.g. Java, PHP, JS, React, bootstrap)
- Hands-on software engineering experience preferred
- This is an onsite role at Abbott location in IL
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