Senior Program Manager – Deployments
Hybrid · Mountain View Santa Clara County, California, United States
Job Summary
Senior Program Manager to own end-to-end release management for autonomous vehicle software/hardware deployments. Own the end-to-end deployment operations process from customer signing to live autonomous operation, and scale processes across teams. Identify bottlenecks in sales, customer success, and customer support and build automated replacements. Partner with sales and customer success to translate pre-sale commitments into executable deployment plans with clear timelines, dependencies, and handoffs. Develop and maintain operational playbooks, tooling, and workflows used by field and support teams across active deployments. Establish SLA frameworks and escalation paths for customer support as deployment volume grows. Build a structured feedback channel between customer-facing teams and Product to surface feature gaps, operational friction, and evolving customer needs. Define and track deployment KPIs (e.g., time-to-live, issue resolution rates, deployment repeatability) to drive continuous improvement. Collaborate with engineering/product to ensure tooling investments align with deployment requirements and scale constraints.
Required Qualifications
- 6+ years of experience in program or project management, deployment operations, or related role with direct ownership of scaling complex programs
- Bachelor's degree in Computer Science, Engineering, Business, or related discipline
- Experience designing and automating workflows across sales, customer success, or support functions, ideally in hardware or field deployment context
- Strong analytical skills to identify systemic problems in operational data and build durable solutions
- Experience working with customer-facing teams in a technical product environment involving complex deployments
- Familiarity with CRM and support platforms (e.g., HubSpot, Salesforce, Zendesk) and project tracking tools such as Jira and Confluence
- Excellent communication skills across sales, engineering, product, and executive stakeholders
- Ability to operate without a playbook and know when to establish process
- Experience in autonomous systems, robotics, or industrial automation strongly preferred
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