Senior Program Manager
On-siteWichita, Kansas, United States
Job Summary
Act as the focal point for Atlas customers, resolving inquiries and complaints while developing communication plans for assigned programs. Coordinate with intercompany departments and external vendors to ensure customer requirements are met, serving as a mentor to Program Managers and a subject matter expert for all departments. Manage project controls including budgeting, cost tracking, and scheduling, while monitoring purchase orders, tooling charges, and Engineering Change Orders. Track project timelines, facilitate daily operational aspects using the Expedite Report, and communicate delivery schedule status daily to appropriate departments and customers. Prepare data and presentations for Program Management Reviews and support Andon Walks, ensuring internal and external issues are communicated and rectified quickly.
Required Qualifications
- Bachelor's degree
- five years related experience and/or training
- equivalent combination of education and experience
- 5+ years of Customer Service, Program Management or Management experience
- MRP or ERP system experience
- Machine shop understanding
- Aviation background
- Ability to manage without authority
- Willingness to apply hands-on approach in supporting customer activities and to step in when needed, not just observe
- Excellent planning, organizational, time management, and personal interfacing skills
- Polished professional with outgoing attitude, be a team player, and enjoy making guests feel welcome
- Quality orientated, must understand requirements of AS9102
- Comfort and experience interfacing with various levels of staff and management while working in a fast-paced environment
- Familiarity and working knowledge of general office machines such as fax, copier, printers, and scanners
- Demonstrate excellent written and verbal communication skills with the public, other employees, and vendors
- Must demonstrate a sense of urgency and dedication to supporting customer requirements
- Working knowledge of MRP/ERP systems
- Commitment to work overtime on occasion
- occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl
- occasionally lift and/or move up to 25 pounds
Desired Qualifications
- Bachelor's degree, English major preferred
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