Senior Program Manager
$95,000–$110,000 year
On-siteAlameda, California, United States
Job Summary
Manage and implement resident service programs, supervising Program Support Specialists while maintaining a reduced case management caseload. Lead operational leadership, staff supervision, and program coordination to ensure high-quality, trauma-informed services align with agency policies and funding requirements. Develop program improvement strategies using performance data and resident feedback, oversee HMIS data quality, and prepare program reports for the Executive Director. Build relationships with community partners and engage residents to plan and evaluate educational workshops and community-building activities.
Required Qualifications
- Bachelor's degree in Social Work, Human Services, Psychology, Public Administration, or a related field
- Minimum of two years of experience supervising case management or social services staff
- Minimum of four years of experience providing direct services to individuals or families experiencing homelessness, housing instability, disabilities, behavioral health challenges, or other barriers to self-sufficiency
- Possession of a valid California Driver's License
- Ability to meet agency insurability requirements
- Flexibility to adjust work schedules to meet program and resident needs, including occasional evenings or weekends
Desired Qualifications
- Equivalent education and experience may be considered
- Experience using trauma-informed, strengths-based, Housing First, harm reduction, and client-centered service approaches
- Experience using Homeless Management Information System (HMIS) platforms, including data entry, documentation review, data quality monitoring, reporting requirements, and compliance standards
- Knowledge of case management documentation standards and compliance requirements related to agency policies, contracts, HMIS standards, and applicable regulations
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