Senior Program Director, AI Data Services (Americas)
RemoteUnited States
Job Summary
Lead strategic customer programs from onboarding through launch, delivery, scale, and steady-state operations across AI data, multilingual AI, speech and audio, expert review, and managed services. Own program plans, timelines, milestones, risks, dependencies, reporting, and customer communication while partnering with Quality, Supply Chain, Solutions, Sales, and leadership to ensure successful delivery. Translate customer requirements into practical workflows, resource plans, and operating models, driving early risk identification and mitigation. Manage customer governance, including regular status updates, business reviews, issue tracking, and escalation management, to improve program documentation and operational processes. Build strong relationships with customers and internal stakeholders to ensure delivery commitments are operationally feasible and commercially aligned.
Required Qualifications
- Senior program management or program director experience in AI data, localization, data annotation, transcription, enterprise services, technical services, managed services, or BPO
- Experience managing complex customer-facing delivery programs
- Strong ability to manage timelines, risks, dependencies, stakeholders, and escalations
- Experience partnering with Operations, Quality, Supply Chain, Sales, Solutions, or technical teams
- Strong customer communication and executive-facing presentation skills
- Ability to bring structure to ambiguous or fast-changing programs
- Strong documentation, reporting, and process improvement skills
- Commercial awareness and understanding of how delivery execution impacts customer growth and retention
Desired Qualifications
- Experience with AI data services, LLM workflows, model evaluation, speech/audio AI, multilingual AI, expert review, data annotation, or data quality
- Experience supporting strategic enterprise or AI customers
- Experience working across U.S., European, and Latin America time zones
- Experience in a scaling business unit or high-growth services environment
- Experience building program governance models or improving delivery operations
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