Senior Program Coordinator, Casual Workforce Planning
HybridMelbourne, Victoria, Australia
Job Summary
Support the delivery of the Casual Workforce Planning workstream within the START transformation program by designing future-state business processes for rostering, time capture, and payment assurance. Gather requirements from stakeholders and subject matter experts across RMIT to identify improvement opportunities, then develop documentation including business requirements, process maps, and workshop materials. Coordinate User Acceptance Testing activities, manage defect resolution, and lead change, communication, and training efforts to embed new systems. Monitor project risks and issues to ensure timely resolution while working with technology vendors to translate requirements into functional system capabilities.
Required Qualifications
- Demonstrated experience in business analysis, process improvement or project coordination within a large and complex organisation
- Experience documenting business requirements, developing process maps and supporting systems implementation
- Experience supporting User Acceptance Testing, business readiness and change implementation activities
- Strong organisational skills, with the ability to coordinate multiple activities, manage competing priorities and deliver outcomes within agreed timeframes
- Well-developed stakeholder engagement skills and the ability to work collaboratively with academic, professional and technical teams
- Excellent written and verbal communication skills, including the ability to prepare clear business documentation, reports and workshop materials
- Valid Working with Children Check
- Valid National Police Check
- Gender-based violence declaration
Desired Qualifications
- Experience in the tertiary education sector
- Knowledge or experience of workforce planning, rostering, time capture or timesheet processes, particularly for casual staff
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