Senior Production Support Manager — Market Risk Technology
$200,000–$250,000 year
HybridManhattan, New York, United States
Job Summary
Drive stability and incident command for EOD batch processes using Tidal, Airflow, Kubernetes, and Python orchestration, while managing technology plant infrastructure including clusters, databases, and cloud resources. Lead L2/L3 support operations across regions, oversee deployment and change management to meet regulatory requirements, and champion observability by developing business-relevant SLOs and reducing alert noise. Enforce operational discipline by burning down backlogs and defining boundaries between development and support to resolve recurring issues permanently. Maintain rigorous hygiene of legacy and new systems during the migration from SSIS to Databricks workflows, ensuring optimal capacity and secure access posture.
Required Qualifications
- 10+ years of production support experience in financial services
- at least 5 years leading L2/L3 support across multi-region teams
- Hands-on expertise with Market Risk platforms (VaR, sensitivities, FRTB, stress testing, P&L, market data management, EOD batch) at scale where daily cycles are critical
- Proficient in Python, capable of confidently reading, debugging, and extending orchestration and support tooling
- Working knowledge of enterprise schedulers (Tidal, Airflow) and container orchestration (Kubernetes) within batch-driven environments
- Experience supporting data pipelines on both SSIS and Databricks workflows
- comfortable managing a mixed technology estate during migration
- Demonstrated ownership of the technology plant
- proactive approach to operational hygiene
- Proven track record in incident command
- advancing support operations toward SLO-driven, observability-led practices
- Must be able to lift 50 lbs
Desired Qualifications
- Bachelor's degree
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