Senior Product Owner – Atlassian Platform & Automation (SDLCNext)
Remote · Arlington, Virginia, United States
Job Summary
Senior Product Owner for the SDLCNext Atlassian platform and automation, responsible for product strategy, backlog prioritization, and delivery of an enterprise Atlassian platform supporting SDLC and ITSM across the DHMS portfolio. Leads Jira/Confluence/JSM configuration, automation, and AI-driven workflows to reduce manual effort, improve data quality, and deliver scalable ITSM and SDLC capabilities. Oversees platform governance, backlog refinement, sprint planning, release coordination, and team leadership, while engaging stakeholders across government programs to drive adoption and continuous improvement.
Required Qualifications
- 5+ years of experience in product ownership, product management, or platform delivery roles with clear ownership of backlog, prioritization, and delivery outcomes
- U.S. Citizenship with ability to obtain and maintain a CAC
- Deep hands-on expertise with Jira and Atlassian tools (Jira, JSM, Confluence), including workflows, automation rules, data models, JQL, dashboards, and configuration at scale
- Proven experience designing and implementing automation solutions within Jira or similar platforms to reduce manual effort and improve operational efficiency
- Demonstrated experience applying AI or Generative AI tools to automate workflows, improve platform operations, or enhance delivery outcomes
- Strong understanding of ITSM processes, including incident, service request, and change management
- Experience balancing day-to-day operational support (e.g., ITSM) with delivery of new features, enhancements, or automation initiatives
- Demonstrated experience managing and directing teams in a delivery and/or operational environment
- Proven ability to define priorities, manage competing demands, and make tradeoff decisions in complex stakeholder environments
- Strong stakeholder management and communication skills, with ability to engage both technical and non-technical audiences
- Experience tracking and using performance metrics (e.g., throughput, SLA adherence, backlog health) to drive decisions and improvements
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